At MOBILAB, your satisfaction is our priority. If you are not completely satisfied with your purchase, our Refund and Return Policy is designed to make the process smooth and transparent.

1. Returns

  • You may request a return within 7 calendar days from the date you receive your order.
  • Items must be unused, in their original condition, and with all original packaging intact (including tags, labels, and accessories).
  • To be eligible, items must be returned in a resalable condition.
  • Returns due to buyer’s remorse or incorrect ordering are subject to approval.

2. Refunds

  • Once your return is received and inspected by our quality team, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be credited within 5–7 business days to the original payment method.
  • Please note, the time for the refund to reflect in your account may vary depending on your bank or payment provider.
  • Shipping or handling charges are non-refundable, except in cases of defective or incorrect items.

3. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Products that have been opened, used, or damaged after delivery
  • Items missing original packaging or tags
  • Personalized or customized products (unless defective)
  • Products marked as “Final Sale” or “Non-Returnable”

If you receive a defective or damaged product, please notify us immediately.

4. Exchanges

  • Exchanges are offered only for defective, damaged, or incorrect items.
  • Please notify us within 48 hours of delivery with photographic evidence.
  • We will arrange for a replacement item or refund as per your preference.
  • Exchanges for size or preference changes are subject to stock availability.
  • We will deliver an exchange product within 7 days.

5. How to Initiate a Return or Refund

  • Contact our customer support team via email at: info@mobilab.online
  • Provide your order number, reason for return, and photos if applicable.
  • Our team will guide you through the return process and provide shipping instructions.

6. Shipping Costs for Returns

  • Return shipping costs are the responsibility of the customer unless the return is due to our error (defective or incorrect item).
  • We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt otherwise.

7. Contact Us

If you have any questions or concerns regarding our Refund and Return Policy, please reach out to us:
📧 Email: info@mobilab.online