At MOBILAB, we are committed to safeguarding your personal information and ensuring transparency about how we collect, use, store, and protect your data. This Privacy Policy outlines our practices and your rights related to your personal information when you use our website and services.

1. Information We Collect

We collect information that helps us serve you better, including:

  • Personal Identification Information:
    Your full name, billing/shipping address, phone number, and email address.
  • Payment Details:
    We may collect payment information such as your card details or UPI ID via secure third-party payment gateways. MOBILAB does not store your card information.
  • Order and Transaction Information:
    Details about your purchases, order history, and preferences.
  • Device and Browsing Information:
    IP address, device type, operating system, browser type, and website usage patterns through cookies and analytics tools.
  • Optional Data:
    You may provide additional information during feedback, surveys, or account creation.

2. How We Use Your Information

We use your data for the following purposes:

  • Order Fulfillment:
    To process orders, manage payments, arrange shipping, and provide order-related updates.
  • Customer Support:
    To respond to your inquiries, process returns or refunds, and address service-related issues.
  • Marketing and Communication:
    To send promotional offers, newsletters, and updates.
  • Improving User Experience:
    To analyze website traffic, track usage trends, and improve our platform performance and security.
  • Legal and Security:
    To detect fraudulent transactions, comply with legal obligations, and protect against misuse of our platform.

3. Data Sharing and Third Parties

  • We do not sell or rent your personal information to third parties.
  • We may share data with trusted service providers (such as logistics companies, payment gateways, or IT support) to enable business operations.
  • We ensure that these third parties maintain confidentiality and comply with data protection regulations.

4. Data Security

We implement industry-standard security practices such as:

  • SSL encryption for all data transfers
  • Secure server infrastructure
  • Firewalls and access controls
  • Regular audits and vulnerability assessments

Despite our best efforts, no method of data transmission or storage is 100% secure. Users are encouraged to keep their account credentials confidential.

5. Your Rights and Choices

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal or contractual obligations)
  • Opt out of marketing communications at any time

To exercise these rights, please contact us at: info@mobilab.online

6. Cookies Policy

We use cookies to enhance your browsing experience. Cookies help us remember your preferences, analyze site traffic, and improve performance. You may choose to disable cookies in your browser settings, though some site features may be affected.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. Continued use of the site after updates implies your acceptance.

8. Contact Us

For questions, feedback, or data-related requests, please contact us:

📧 Email: info@mobilab.online